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At first glance, both wheels seem to be on par with each other in terms of specs. They're both direct drive, have a standard quick release, and are PC-compatible. However, Moza R21 has a slightly higher torque at 21Nm compared to VRS DirectForce Pro's 20Nm.
I've seen firsthand the frustration of dealing with Moza's customer support. Users are reporting issues with their wheels freezing mid-game or having faulty buttons, which can be a nightmare to resolve. One user had to replace the PCB on their R21 due to random freezes and full-lock incidents - that's some high-maintenance stuff right there. And don't even get me started on the pain of dealing with Moza's slow support process; it's like trying to navigate a bureaucratic labyrinth. But what really gets my goat is when users report issues with their wheels' build quality, like wobbly socket guards or cables that can be plugged in upside-down. I mean, come on - these are basic design flaws that should have been caught during QA testing. And then there's the FFB (force feedback) issue that some users experienced with VRS DirectForce Pro; it's a common problem, apparently, but one would expect a premium product to get it right out of the box. The big problem here is that both wheels seem to have their own set of quirks and flaws. Moza R21 has its support issues and build quality problems, while VRS DirectForce Pro has its FFB issues and some users reporting difficulties with game compatibility. I mean, what's the point of having a high-performance wheel if it can't even work properly in most games?
So, who gets my money? Well, let me tell you - VRS DirectForce Pro is the better choice for serious sim racers. Sure, it's more affordable than Moza R21, but that's not the only reason I'd choose it over its competitor. Users are reporting fewer issues with VRS, and when they do occur, the company seems to be more willing to listen and provide solutions. In a scenario where you're looking for a budget-friendly option, Moza R21 might seem like an attractive choice due to its slightly higher torque output. But trust me, it's just not worth the hassle of dealing with their shoddy support and build quality issues. Go with VRS DirectForce Pro - it may not be perfect, but at least you won't have to deal with all the headaches that come with Moza R21.