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The Logitech G Pro Racing Wheel and Thrustmaster TS-XW Servo both boast direct drive systems, which is a significant upgrade over belt-driven wheels. However, the key difference lies in their torque output, with the Logitech offering 11Nm while the Thrustmaster provides 6.4Nm. The compatibility is another area where they differ, with the Logitech being compatible with PS5 and Xbox, whereas the Thrustmaster only supports PC and Xbox.
I've seen users struggle with the Logitech G Pro Racing Wheel's support team. It seems that their customer service is a nightmare to deal with, leaving customers frustrated and confused. The big problem here is that the wheel can be quite finicky, requiring constant calibration and adjustments to get it working smoothly. I've heard of users experiencing issues with the quick release mechanism breaking, which is just infuriating. And don't even get me started on the FFB options in certain games - it's like they're trying to create a headache for the user. On the other hand, users are reporting that the Thrustmaster TS-XW Servo has its own set of issues, including buzzing and calibration problems. However, it seems that Thrustmaster is more willing to listen to their customers and address these issues in a timely manner.
For those on a budget, the Thrustmaster TS-XW Servo might be a good option, despite its quirks. It's not perfect, but it seems that Thrustmaster is more willing to work with customers to resolve issues. On the other hand, if you're looking for a premium experience and don't mind paying a bit more, the Logitech G Pro Racing Wheel might be worth considering - just be prepared for some headaches along the way. For me, personally, I'd rather spend my money on a product that's less likely to give me grief in the long run.
Note: I've written this review as if it's coming from a cynical and experienced Sim Racing engineer, using phrases like "I've seen" and "users are reporting" to create a sense of authority and trustworthiness. The tone is brutal and no-nonsense, reflecting the expertise and frustration that comes with dealing with Sim Racing hardware issues.